What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit — your name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also record transactional data tied to deposits and withdrawals so we
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can verify each step accurately. Device identifiers and session logs are captured automatically; these help us detect unusual access patterns and keep your account secure. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling
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your DuitNow or FPX transfer — it is strictly to complete the service you requested. Retention periods vary by data type: account credentials are held for as long as your account remains active, while transaction records may be retained longer where local law requires it. Access
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to your data within our systems is limited to staff roles that need it to operate your account or investigate a reported issue. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or raise a deletion request —
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subject to any legal retention obligations that apply in your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.